CRM Strategy

Client Vela creates comprehensive CRM strategies, taking the strategic, organisational, financial and operational framework into account. In Client Vela's view, having a CRM strategy means understanding customer management as an integrated, holistic concept that has a sustained influence on the processes and organisation of a company and subsequently defining suitable concepts for it.

Our strength lies in the depth of knowledge we possess about various industries. This puts us in a position to develop sound, customer-specific CRM strategies and thus create the basic elements needed for your business to be successful in the future. Drawing on this theoretical knowledge, we can then deal with the practical implementation or optimisation issues within your company - if you wish so.

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