Process Services

Client Vela's process management services give our clients the opportunity to tap our experts' knowledge in implementing and operating customer management solutions. Depending on the client's requirements, Client Vela can act as either an independent contractor who manages all aspects of a CRM application or as a competent general contractor for these services. Our main focus is always on professional project management that reflects our experience and enables us to manage the client's own suppliers or external firms, manage interfaces, optimise processes and ensure that quality standards and schedules are adhered to.

Our project managers have a sound understanding of the relevant elements of a customer management solution. Be it dialogue marketing platforms, campaign management, bonus or prize schemes, integrated e-commerce shops, fulfilment services, customer service processes (response management, calls) or the very latest Web 2.0 technologies employed in customer communication, all the individual components will be controlled and orchestrated by our experienced experts in the best way possible. Due to the important role that IT plays in customer management projects, specific IT services - data management, monitoring and managing the operation of CRM systems - are an additional part of our service offering in process management.

As our client, you can exploit the potential benefits of outsourcing the management of your customer management solutions to Client Vela, such as greater flexibility, the use of different technologies and cost savings.

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