Operation of CRM Systems

As we offer the full range of services associated with customer management, Client Vela's understanding of CRM involves much more than simply choosing and installing a suitable IT system. We also take full responsibility for the smooth operation of your systems.

Every operational process follows ITIL specifications. That way we can ensure your system is protected in the best way possible as well as being available as per your requirements. Our application management specialists will deal with the technical operation of your solution as well as monitoring and safeguarding the general resources used, such as your network and storage facilities.
Our service desk will give you competent technical support at any time of day at a variety of service levels. Depending on the type of request you make and how urgent it is, experts can be consulted and solutions can be provided in line with the SLAs you possess. This helps you gain more time to deal with new issues. Just rely on Client Vela.

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