In our view, system monitoring includes monitoring web-based applications and checking specific services. For us, this doesn’t only include automatically checking the accessibility of the servers you employ but also the verifying the functionality of your applications. Our ITIL certified staff plan emergency and stop-gap scenarios with you and launch them proactively if need be. We continuously check and improve the processes behind these scenarios and provide you with regular reports about the behaviour of your system. In addition to incident management, we regularly check the performance of your applications so as to be able to predict negative developments here as well, and we optimise their performance with your help.

The quality of Client Vela's services is ensured by us concluding detailed service-level agreements (SLAs) with you and providing transparent reports in addition to constant monitoring.